Punctuality and Courtesy Arriving late may intefere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only. Cancellations Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01204 866882. Purchase of Retail Products Any products must be paid for in full at time of purchase or ordering. Prepaid Courses of Treatments Have a validity of 12 months from date of purchase, unless otherwise stated. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments. Price Alteration We reserve the right to alter prices without prior notice. Smoking Please note that it is illegal to smoke anywhere in the Salon. Data Security Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know. Medical Conditions Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. Mobile Phones In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon. Children Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment. Hygiene Clinic Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client. Payment Most credit and debit Cards are accepted, cash or cheque. All prices include value added tax at a current rate. Patch Testing Patch testing required for clients Personal Items Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.. All Payments are taken in Pounds Sterling GBP For more information or to book a free consultation contact the clinic on 01204 866882 or The Enquire button below.